FAQ – Frequently Asked Questions
1. What material is the jewelry made of?
Our jewelry is crafted from high-quality 925 sterling silver, known for its durability, hypoallergenic properties, and long-lasting shine.
2. Does the jewelry come with a warranty?
Yes, all our jewelry is covered by a 12-month warranty. If you notice any manufacturing defects, please reach out to us, and we’ll be happy to assist.
3. How should I care for silver jewelry?
To keep your jewelry looking its best:
Avoid contact with water, perfumes, and detergents.
Store it in a dry place, preferably in its original box or a protective pouch.
Clean it regularly with a soft cloth designed for silver.
4. Do you offer custom jewelry?
Yes, we offer custom projects. You can contact us here [email protected]
5. How long does shipping take?
Orders are typically delivered within 2–5 business days within Poland. International shipping times may vary depending on the destination.
6. Is the jewelry gift-wrapped?
Yes, all our products are beautifully packaged in elegant boxes, perfect for gifting. If you’d like to include a personal note, let us know during checkout.
7. Does silver tarnish over time?
Silver naturally oxidizes over time, which may cause slight tarnishing. This is a normal process and can easily be cleaned with appropriate silver cleaning products.
8. How can I contact customer service?
We’re here to help Monday to Friday, 9:00 AM – 5:00 PM. You can reach us via email at [email protected] or by phone at +48 508807472
9. Do you offer bulk orders or custom requests for special occasions?
Yes, we accept bulk orders and custom requests for events and other celebrations. For more information, please contact our team.
Have more questions? Feel free to reach out to us – we’re happy to help! 😊